Micol Pistelli of MIX introduced the concept of social performance to the crowd of rural bankers at the 2010 RBAP-MABS National Roundtable Conference held on 2-3 June. Social Performance Management (SPM) involves the definition of desired social improvement metrics and measurement of the results against desired performance.
Ms. Pistelli makes a case for the inclusion of social performance as a key measurement for rural banks along with their financial performance measurement. SPM will bring greater social responsibility to the rural banking sector, provide access to more donors and investors, and improve the industry’s overall transparency. By the end of 2009, 208 Microfinance Institution’s (MFIs) had reported on social performance indicators to MIX, including five from the Philippines. She strongly encouraged MABS participating banks to report their social performance indicators to MIX (see the end of this article for reporting details).
