Rural Banks Providing Financial Education in Branchless Banking

By Cheryl Lualhati Balingit, RBAP-MABS Special Projects Coordinator

In Filipino grammar, adding the prefix mag is a nifty way to verbalize a noun. This extends from everyday, colloquial conversation Mag-kape tayo (Let’s have coffee) Mag-sine tayo (Let’s watch a movie) to more profound exhortations, like Mag-bago na tayo. (It’s time we make a change). The United States Agency for International Development-supported Rural Bankers Association of the Philippines Microenterprise Access to Banking Services (RBAP-MABS) Program with assistance from Microfinance Opportunities (MFO) is now assisting rural banks to extend this further to promote mobile phone banking services with the launch of mag-CellBank! and the pilot testing of the Financial Education for Branchless Banking Project.

mag-CellBank!, the new logo for mobile phone banking services, employs the prefix mag to cell (for cellphone) and bank. Mag-CellBank! is an enthusiastic call for clients to perform banking transactions using their cellphones. The new name, along with a visual identity, is integrated into the new Financial Education for Branchless Banking toolkit that is currently being used by three pilot banks – GM Bank, Cantilan Bank, and 1st Valley Bank. mag-CellBank! services include Text-A-Payment (TAP), Text-A-Deposit (TAD), Text-A-Withdrawal (TAW), and phone-to-phone transfers and payments.

mag-cellbank!Launched in June 2010, the Financial Education for Branchless Banking Project is implemented by the RBAP-MABS Program with support from MFO, a Washington-based global nonprofit that develops consumer-focused ideas and solutions for the microfinance industry. The project, which is implemented in partnership with The MasterCard Foundation, aims to increase the uptake and use of mobile phone banking services through the use of financial education tools.

The dissemination and use of the toolkit rounds up close to a year of work and preparation.

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BSP Monetary Board experiences mobile phone banking services first-hand

During a presentation held in Zamboanga City on September 15, the Rural Bankers Association of the Philippines-Microenterprise Access to Banking Services (RBAP-MABS) Program updated the Bangko Sentral ng Pilipinas (BSP)’s Monetary Board members  - led by BSP Governor Amando Tetangco Jr. – on Mobile Phone Banking Services in the Philippines through rural banks.

BSP's Monetary Board Members during the mobile phone banking services hands on exercise

The benefits of utilizing mobile money platforms such as GCASH and Smart Money were also shared during the presentation. It was noted that the Monetary Board and BSP policies were essential in providing an appropriate enabling environment to allow for the expansion of e-money use in the Philippines, especially by the rural banking sector. The BSP Monetary Board members were also able to have a first-hand experience registering for mobile money, conducting person-to-person (P2P) electronic money transfers and balance inquiries.

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Visions on Mobile Banking & Mobile Money: A President’s View

Four rural bank presidents share their views and visions on mobile banking and mobile money using the Globe GCASH platform in the Philippines. Click the following links to watch the videos:

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1st Valley Bank Highlights its Mobile Banking Services

USAID delegates with 1st Valley Bank officers and staff

The officers and staff of 1st Valley Bank Zamboanga Del Norte branch welcomed officials of the United States Agency for International Development (USAID) composed of Director Andrew Plitt (ASIA/Special Project Office), Myra Stokes and Teresita Espenilla of USAID/Philippines on July 20, 2011.  On hand to provide the briefing on the USAID-supported Rural Bankers Association of the Philippines-Microenterprise Access to Banking Services (RBAP-MABS) Program was Regional Manager for Mindanao Anthony Petalcorin, while 1st Valley Bank officer Ms. Emily Enad, 1st Valley Bank Vice-President for Risk Management provided the guests a look at how the bank is implementing the different initiatives under the RBAP-MABS program, especially with regard to mobile phone banking.

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Mobile Phone Banking and New Technologies: Providing New Channels to Serve Clients Better, Faster, and 24/7

NRT MPB 1Alternative ways of delivering banking services are changing the way rural banks are servicing their clients. Not only that, these innovations are also helping the Philippine Government reach families at the bottom of the economic pyramid.

During the 2011 RBAP-MABS National Roundtable Conference, rural banks shared how technology has been useful to them in expanding microfinance services.  As of May 2011, more than 160,000 rural bank clients have processed more than PhP10 billion (US$220 million) in mobile phone banking transactions via the GCASH platform.

Banking practices have been evolving and expanding coverage geographically, as well as in terms of network, client base, and products and services being offered to clients.  Mobile phone banking services were first introduced to rural banks through an effort promoted by the RBAP-MABS program back in 2004. [Read more...]