Luzon and Visayas Microfinance Supervisors’ Forum
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MABS held three microfinance supervisors’ forums during the month of February. A total of 54 supervisors from 27 participating banks (PBs) attended the three forums. The participants developed action plans based on the results of the SPOT (strengths, problems, opportunities, and threats) analysis of their microfinance unit (MFU) operations. Forum participants also evaluated their MFU using the EAGLE rating components (earnings, asset quality, growth, liability structure, and efficiency), reviewed their MF products’ features, and learned techniques in conducting customer satisfaction and client exit surveys. Other forum sessions included: projections and target setting, enhancing customer loyalty, market research tools, and client dropout/retention analysis.
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